Your Satisfaction, Guaranteed.

At TUMIRIDE LLC, we want you to love your ride. If you’re not completely satisfied with your purchase, we’re here to make it right.

Please read our return and refund policy carefully before placing your order.

🔄 Returns

We accept returns within 14 days of delivery, under the following conditions:

✅ Eligible for Return:

  • Item is unused, in original condition, and in original packaging
  • All accessories, manuals, and components are included
  • Return is requested within 14 calendar days of receiving the item

❌ Not Eligible for Return:

  • Used, damaged, or altered products
  • Returns requested after the 14-day window
  • Items returned without prior authorization
  • Clearance or final sale items

💵 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A full or partial refund (depending on the condition of the returned item) will be processed to your original payment method within 5–10 business days.
  • We will email you confirmation once your refund is processed.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or shipped in error.
  • We recommend using a trackable shipping service and keeping your receipt.

⚠️ Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.
We’ll offer a replacement, exchange, or full refund at no additional cost.

📷 Photos of the damage may be required to process your claim.

📦 How to Request a Return

  1. Contact our support team at support@tumiride.store
  2. Include your order number, the reason for return, and any supporting details or photos
  3. Wait for return authorization and instructions before sending the product back

📞 Need Help?

We’re here to support you every step of the way.

TUMIRIDE LLC
📧 Email: support@tumiride.store
📞 Phone: (575) 943-5823
📍 Address: 4005 E Main St, Ste D, Farmington, NM 87402

Thank you for choosing TUMIRIDE. We appreciate your trust and are committed to delivering a ride — and experience — you can count on.